Privacy Policy

Effective Date: 9/2/2025

Who We Are

Blue Charter is an AI consulting and integration service that helps local businesses implement practical AI solutions. We're based in New Hampshire and serve businesses throughout New England.

Contact Information:

• Email: bear@lumen-arts.com

• Phone: 603.475.5219

• Address: 3 Front Street, Set 401, Rollinsford, NH 03869

Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, business name

• Appointment Details: When you schedule consultations through our booking system

• Communication Records: Emails, phone calls, and meeting notes from our interactions

• Business Information: Details about your business operations, workflows, and challenges that you share during consultations

Information Collected Automatically

• Website Usage: Pages visited, time spent on site, referring websites

• Technical Information: IP address, browser type, device information

• Cookies: Small files that help our website function properly

How We Use Your Information

Primary Uses

• Provide Services: Deliver AI consulting, assessments, and integration services

• Communication: Send appointment confirmations, reminders, and follow-up materials

• Service Improvement: Understand how to better serve our clients' needs

• Business Operations: Maintain records, process payments, and manage our business

Marketing Communications

• Newsletter: Send helpful AI tips and business insights (only with your permission)

• Service Updates: Inform you about new services or changes to existing ones

• Follow-up: Check in after consultations to see how implementations are working

You can opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly.

How We Share Your Information

We Do NOT Sell Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in these situations:

• Service Providers: Trusted partners who help us operate (scheduling software, email services, payment processors)

• Legal Requirements: If required by law, court order, or government request

• Business Protection: To protect our rights, property, or safety, or that of our clients

• Business Transfer: If we sell or transfer our business (rare, but we'd notify you)

Confidentiality

Any business information you share during consultations is kept strictly confidential. We do not discuss your business details with other clients or use your specific information in marketing materials without explicit permission.

Data Security

Protection Measures

• Secure Storage: Your information is stored on secure, encrypted servers

• Access Controls: Only authorized personnel have access to your personal information

• Regular Updates: We regularly update our security practices and software

• Third-party Security: We only work with reputable service providers who maintain strong security standards

Your Responsibility

Please use strong passwords for any accounts you create and keep your login information secure.

Your Privacy Rights

Access and Control

• View Your Information: Request a copy of the personal information we have about you

• Update Information: Correct any inaccurate or outdated information

• Delete Information: Request deletion of your personal information (with some legal exceptions)

• Limit Processing: Ask us to stop using your information for certain purposes

How to Exercise Your Rights

Contact us using the information at the top of this policy. We'll respond to your request within 30 days.

Data Retention

How Long We Keep Information

• Active Clients: We keep your information as long as we're providing services

• Past Clients: We may retain information for up to 7 years for business and legal purposes

• Marketing Lists: We keep your information until you unsubscribe or ask us to remove it

• Website Data: Technical information is typically deleted after 2 years

Third-Party Services

Services We Use

Our website and business operations use various third-party services, including:

• Calendly: For appointment scheduling

• Email Service Providers: For newsletters and communications

• Website Hosting: To make our website available

• Analytics: To understand how our website is used

Their Privacy Policies

These services have their own privacy policies. We encourage you to review them:

• Calendly Privacy Policy

• [Your email service provider]

• [Your hosting provider]

Children's Privacy

Our services are designed for businesses and adults. We do not knowingly collect information from children under 13. If you believe we've inadvertently collected such information, please contact us immediately.

Changes to This Policy

Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll:

• Post the updated policy on our website

• Update the "Effective Date" at the top

• Notify you by email if you're on our contact list

Your Continued Use

By continuing to use our services after changes are posted, you accept the updated privacy policy.

Contact Us

Questions or Concerns

If you have questions about this privacy policy or how we handle your information, please contact us:

• Email: [your email]

• Phone: [your phone]

• Mail: [your business address]

We'll do our best to address your concerns promptly and transparently.

This privacy policy helps ensure transparency about how Blue Charter collects, uses, and protects your personal information. We're committed to respecting your privacy while providing excellent AI consulting services.